We hope that your experience at LMC has been a positive one and that you are satisfied with the assistance you have received in and around the college. But if you do run into difficulties with any of the following areas note the procedures for addressing your concerns.
|Type of Difficulty||Procedure – At a Glance*|
|With a campus service or office||If your concern cannot be resolved by the person providing assistance to you, ask to speak with the immediate supervisor. If the issue is not resolved, contact the next level manager.|
|With an instructor or counselor||Speak with the instructor or counselor to seek a resolution. If the issue remains unresolved, contact the department chair. If no mutually agreeable solution is reached, select this link or pick up a “Student Complaint Form” from the Office of Student Life, the Counseling Center or the Information Center. The form will be sent to the appropriate Dean or Senior Dean for determination of a solution.|
|With other employee||Speak with the person to attempt to resolve the issue. If this is unsuccessful, ask to speak with the immediate supervisor. If the issue is still unresolved, complete a "Student Complaint Form" and submit to the Office of Student Life, the Counseling Center or the Information Center. The form will be sent to the appropriate next level manager for determination of a solution.|
|Grade Appeal||No grade may be challenged or changed more than one year after the end of the session in which the grade was assigned. Speak with the instructor who gave the grade. If the instructor is not open to changing the grade, speak with the Department Chair. If no agreement is reached, complete a “Student Grade Appeal Form” or visit the Office of Student Life.|
|Unlawful discrimination or harassment||If you believe you have been subject to unlawful discrimination or harassment, contact the Senior Dean of Student Services for information about the district board and college policies and the formal and informal complaint procedures.|
|Inquiries/Complaints on Basis of Disability||Concerns regarding access, treatment, or employment on the basis of disability should be directed to the Senior Dean of Student Services, Section 504/ADA Coordinator. Information will be provided based on district board and college policies, in addition to formal and informal complaint procedures.|
|Your academic status/educational program/personal issues||Contact the Counseling Center to arrange to speak with a counselor if you have questions about your academic progress, your educational program plan, or if you would like to discuss personal difficulties that are affecting your progress in classes.|
|Parking Permits/Campus Safety||The campus Police Services Department can assist you with concerns regarding your campus safety, parking permits, or reports of loss or theft.|
*For more information & additional copies of forms, refer to the “Student Complaint/Appeals Procedures” available on our website, or in the Office of Student Life, the Information Center, the Counseling Center or in the Office of the Senior Dean of Student Services (room locations and phone numbers below).
College Phone: (925) 439-2181
|Counseling Center||SS4-400||(925) 473-7449|
|Dean of Counseling & Student Support, Jeffrey Benford||SS4-414||(925) 473-7425|
|Dean of Student Success, David Belman||SS4-406||(925) 473-7423|
|Information Center||SS3-320||(925) 473-7434|
|Office of Student Life||GA||(925) 473-7554|
|Senior Dean of Student Services Section 504/ADA Coordinator, Gail Newman||SS4-406||(925) 473-7421|
|Police Services||CC1 – 132||(925) 473-7332|
Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))
Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:
- To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
- To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
- If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.